Privacy Policy

Last Updated

At GoAgile Technologies, we respect the privacy of our customers and are committed to protecting the information entrusted to us. This Privacy Policy explains how ezInvoice collects, uses, stores, and protects information when you use our websites, applications, APIs, and related services.

ezInvoice is an e-invoicing, accounting, and compliance platform designed to help businesses automate financial operations and comply with regulatory requirements across Saudi Arabia, the UAE, and other markets. By accessing or using our services, you agree to the practices described in this Privacy Policy.

Information We Collect

To provide our services, we may collect information that you voluntarily provide during account registration, onboarding, support requests, or while using the platform. This may include your name, email address, phone number, company details, billing information, tax registration details, and other business-related information.

As part of our e-invoicing and accounting services, we may also process business and transaction data such as invoices, customer records, supplier information, tax information, payment details, financial documents, and compliance-related records submitted through the platform.

In addition, we automatically collect certain technical information including IP addresses, browser type, device information, operating system details, login records, usage statistics, and API activity logs to help maintain the security and performance of our services.

How We Use Information

The information we collect is used to operate, maintain, and improve our services. This includes providing e-invoicing and accounting functionality, facilitating regulatory compliance, processing transactions, verifying user identities, delivering customer support, and communicating important service-related updates.

We may also use information to improve platform performance, develop new features, monitor system security, prevent fraud, troubleshoot technical issues, and fulfill legal and regulatory obligations.

We do not sell customer data to third parties.

Data Sharing and Disclosure

We may share information with trusted service providers that support the delivery of our services, including cloud hosting providers, infrastructure partners, payment processors, communication platforms, and security service providers.

These organizations are authorized to process information only as necessary to provide services on our behalf and are required to maintain appropriate security and confidentiality measures.

We may also disclose information when required by applicable laws, court orders, government authorities, tax authorities, or regulatory agencies.

In the event of a merger, acquisition, restructuring, or sale of assets, customer information may be transferred as part of the business transaction, subject to applicable legal protections.

Data Security

Protecting customer data is a core priority for GoAgile Technologies. We implement industry-standard security measures designed to protect information against unauthorized access, disclosure, alteration, or destruction.

These measures include encryption of data in transit, access controls, authentication mechanisms, activity monitoring, audit logging, backup procedures, vulnerability management, and regular security reviews.

While we continuously work to maintain a secure environment, no system can guarantee absolute security. Users are encouraged to maintain strong passwords and protect their account credentials.

Data Retention

We retain information for as long as necessary to provide our services, comply with legal and regulatory obligations, resolve disputes, enforce agreements, and maintain business records.

Certain accounting, tax, and compliance-related records may be retained for longer periods where required by applicable laws and regulations.

When information is no longer required, it will be securely deleted or anonymized in accordance with our data retention policies.

Your Rights

Depending on applicable laws, you may have the right to access, update, correct, or request deletion of your personal information.

You may also request restrictions on certain processing activities or object to the use of your information in specific circumstances.

Users can submit privacy-related requests by contacting us using the details provided below.

Cookies and Analytics

ezInvoice uses cookies and similar technologies to improve user experience, maintain secure sessions, analyze platform usage, and enhance system performance.

Most web browsers allow users to manage or disable cookies through browser settings. However, disabling certain cookies may impact the functionality of some services.

Third-Party Integrations

Our platform may integrate with ERP systems, accounting software, banking services, payment gateways, government portals, and other third-party applications.

When using such integrations, certain information may be exchanged between systems to provide the requested functionality.

The handling of information by third-party services is governed by their respective privacy policies and terms.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or operational practices.

Any updates will be published on this page along with the revised effective date.

We encourage users to review this Privacy Policy periodically to stay informed about how we protect and manage information.

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